How to Fire a Client

The images of Donald Trump saying, “you’re fired” have gained sufficient traction over the last few years that most of us are aware of at least ten or fifteen ways to make the statement to an under-performing employee. Despite the occasional day when you might wish you could fire a particularly difficult client the same way, doing so would be unprofessional and could tarnish your reputation...

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What are You Doing about Your Under-Utilized Assets?

It is a question you might ask your clients. It is also a question you might need to ask ourself: “What are you doing about your under-utilized assets?” Under-utilized assets hide in plain sight in many CPA firms, sometimes for decades. They are the technical partners who are not bringing in business. They are partners and principals who are smart and gifted in accounting and business...

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Deciding Which Clients to Fire

If your firm is making a change in strategic direction or if you have decided to build a micro-niche, deciding which clients to fire might be an important step in the process. The decision might be one of the most difficult steps in the process, as well. Because profitability is typically one of the reasons many firms cite when making changes in their strategic direction, identifying the firm’s...

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